Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to share feedback on a sweepstakes casino you've tried? This page explains how to reach us and what we can (and can't) help with.
How to Reach Us
You can email us at [email protected]. We read every message and try to respond within a couple of business days, though volume can occasionally slow that down during busy periods.
Before writing in, it's worth checking whether your question is already answered elsewhere on the site. We cover a lot of ground across our other pages, including how responsible play resources work and the full terms and conditions that govern how we operate this site.
What We Can Help With
- Corrections or updates to information about a listed operator, such as changes to a welcome offer, eligible states, or redemption rules
- General questions about how the sweepstakes model works, including the difference between Gold Coins and Sweepstakes Coins
- Feedback on our editorial ratings and how we compare platforms like Crown Coins, SplashCoins, Casino.Click and others featured on this site
- Suggestions for operators or topics you'd like us to cover
- Reports of broken links, outdated offers, or factual errors you've noticed
What We Can't Help With
We're an independent research and comparison site, not a customer support desk for any individual operator. That means we can't do the following on a reader's behalf:
- Resolve account issues, verify identity, or process redemptions for any sweepstakes casino — that has to go through the operator's own support team
- Confirm whether a specific platform is legal for you to use in your state; laws vary and change, so we'd point you to the operator's terms and your state's current rules instead
- Offer legal, tax, or financial advice about prize redemptions — a licensed professional is the right person to ask if you have questions about how a redemption might affect your taxes
- Guarantee outcomes, bonus amounts, or processing times, since these are set and can be changed by the operators themselves
If your query relates to an account, a pending redemption, or a technical problem on an operator's platform, the fastest route is usually the "Help" or "Support" link inside that operator's own site or app.
Reporting an Issue With a Listed Site
Because eligible states, age requirements, and promotional terms can change without much notice, we rely partly on reader reports to keep our listings accurate. If you've noticed that an offer no longer matches what's advertised, that a state has been added to or removed from an operator's eligibility list, or that redemption terms have shifted, let us know the operator's name and what you observed. We verify what we can before making any update.
Before You Get in Touch About Eligibility
A common question we receive is whether a particular sweepstakes casino is available where the reader lives. We can't give a definitive yes or no for your situation, since availability depends on the operator's own state-by-state decisions and on rules that continue to evolve. The most reliable answer comes from checking the operator's current terms directly, and from staying aware that a platform available in your state today isn't guaranteed to remain so. For background on how these platforms fit into the wider landscape of online gaming, our non-GamStop casinos guide and about page explain more about how we research and rank the sites we cover.
Feedback Shapes Our Reviews
Our ratings are based on published terms, promotional structures, and general research rather than on hands-on account testing, since we don't wager, deposit, or redeem on any platform ourselves. That makes reader experience genuinely valuable to us. If something didn't match what we described, or an operator handled a redemption differently than expected, telling us helps keep the site useful for the next reader.